These Terms of Service ("Terms") govern your use of the Apex Networking LLC website and all IT services provided by Apex Networking LLC ("Apex Networking," "we," "us," or "our"), located in Morton Grove, Illinois. By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Services Offered
Apex Networking LLC provides the following IT services to businesses and individuals in the Greater Chicago Area:
- Remote IT Support — Help desk, remote desktop assistance, and software troubleshooting
- On-Site IT Support — Physical diagnosis, hardware configuration, setup, and on-location support
- Managed IT Services — Proactive monitoring, maintenance, endpoint protection, and ongoing support under a signed service agreement
- Network & Wi-Fi Setup — Router configuration, network optimization, and wireless setup
- Microsoft 365 & Cloud Services — Setup, migration, and ongoing support
- Cybersecurity Services — Endpoint protection, EDR (Cyber Plan+), patch management, and security reporting
2. Service Agreements
All Managed IT Services require a signed Managed IT Services Agreement before work begins. This agreement outlines:
- Scope of services and included support
- Monthly pricing per user and minimum monthly fees
- Response times and support hours (Mon–Fri, 8AM–5PM CT)
- 6-month initial commitment period
- One-time onboarding fee (confirmed during consultation)
- Client responsibilities and authorized contacts
For on-site visits, an On-Site Work Authorization Form must be signed before any work is performed. Work will only proceed after written authorization is received from an authorized representative of the business or property.
3. Pricing & Payment Terms
Managed IT Plans
- Base Plan: starting at $149/user/month
- Security Plan: starting at $179/user/month
- Cyber Plan+: starting at $199/user/month
- All plans require a 6-month initial commitment
- A one-time onboarding fee is required at the start of service
- Final pricing is confirmed during your free consultation based on environment size and complexity
On-Site Support
- On-site labor is billed at $100/hour in 15-minute increments after the first hour
- Estimates provided prior to work are non-binding; final charges are based on actual time and services performed
- All labor charges are non-refundable once services have been performed
General Payment Terms
- All pricing is confirmed and agreed upon before work begins — no hidden fees
- Free 15-minute consultations are always complimentary with no obligation
- Invoices are due upon receipt unless otherwise agreed in writing
- Late payments may result in suspension of services
4. What Is NOT Included
The following are not included in Managed IT plans and will be quoted separately:
- New hardware purchases or hardware replacement parts
- Third-party software licensing fees
- Structured network cabling or physical wiring
- Services outside the Greater Chicago Area
- After-hours emergency response (outside Mon–Fri, 8AM–5PM CT)
Apex Networking diagnoses and configures hardware but does not perform physical hardware repair or component-level repairs.
5. Service Hours & Response Times
- Business Hours: Monday – Friday, 8:00AM – 5:00PM CT
- Same-day emergency support is available — contact us directly at (312) 715-7877
- Target response time: Under 2 hours during business hours
- EDR (Endpoint Detection & Response) on the Cyber Plan+ provides automated 24/7 threat detection — this does not constitute 24/7 human monitoring or after-hours helpdesk support
6. Client Responsibilities
By engaging Apex Networking's services, the client agrees to:
- Provide accurate information about their IT environment and needs
- Designate an authorized point of contact for service decisions
- Provide timely access to systems, devices, and locations required for service delivery
- Sign all required authorization forms before on-site work begins
- Maintain current and valid payment methods on file
- Notify Apex Networking of any changes to their environment that may affect services
- Back up critical data prior to any major maintenance or changes (we recommend this as best practice)
7. Onboarding Period
All new Managed IT clients undergo a 30-day onboarding period during which Apex Networking will:
- Document the client's IT environment
- Install monitoring and endpoint protection tools
- Establish helpdesk access and support workflows
- Set up the client portal and communication channels
A one-time onboarding fee is due at the start of the onboarding period. The fee amount is confirmed during the free consultation.
8. Termination & Cancellation
Managed IT Services
- All Managed IT plans require a minimum 6-month initial commitment
- After the initial term, either party may terminate with written notice as specified in the signed service agreement
- Early termination prior to the end of the initial 6-month term may result in early termination fees as outlined in the service agreement
One-Off & On-Site Services
- Appointment cancellations should be made at least 24 hours in advance
- Work already performed is non-refundable
9. Limitation of Liability
To the fullest extent permitted by applicable law, Apex Networking LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of business, or system downtime, arising from the use of or inability to use our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim in the 30 days preceding the incident.
Apex Networking LLC is not responsible for:
- Pre-existing hardware failures or manufacturer defects
- Data loss due to client failure to maintain backups
- Third-party software or service outages (e.g., Microsoft 365, Google Workspace)
- Damage caused by unauthorized modifications made after service completion
- Security incidents resulting from client failure to implement recommended security measures
10. Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary or sensitive information disclosed during the service relationship. Apex Networking LLC will not disclose client network credentials, system configurations, or business data to unauthorized third parties. This obligation survives the termination of any service agreement.
11. Intellectual Property
All content on the Apex Networking website, including text, graphics, logos, and images, is the property of Apex Networking LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
12. Dispute Resolution
In the event of a dispute arising from these Terms or any service agreement, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or in the courts of Cook County, Illinois, in accordance with the laws of the State of Illinois.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Apex Networking LLC is located in Morton Grove, Cook County, Illinois.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.
15. Contact Us
For questions about these Terms of Service, please contact us:
Apex Networking LLC
Morton Grove, IL
(312) 715-7877
support@apex-networking.com
apex-networking.com